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GEN-EYE SHOWS WHY CLOGGED SEWER LINE
DROVE HOMEOWNER BATTY

 

The sewer line of a Tallahassee residential property suffered constant clogging.  And repeated snaking failed to break the blockage.

That’s when the professionals at McNeill Plumbing arrived – with their Gen-Eye® video inspection equipment from General Pipe Cleaners.

For 35 years, family-owned McNeill Plumbing forged a matchless reputation for competence, dependability, excellence, honesty and “100% customer satisfaction” throughout the greater Tallahassee, FL area.

“We are the largest PURE plumber in Tallahassee,” Special Projects Manager Keith Walker notes. “If there is a problem, we can handle it – anytime, any day!”

Camera System Quickly Spots The Problem

To pinpoint tough problems, McNeill Plumbing’s equipment arsenal sports several Gen-Eye video inspection systems.

Running the camera between street and house clean-outs, McNeill’s crew rapidly traced the true trouble: a baseball bat in the line!

“It was obvious that someone intentionally put it there,” Walker recalls. “The Gen-Eye image was so sharp that we could clearly read the logo on the bat itself!”

Gen-Eye systems offer plumbing and drain cleaning professionals everything necessary to trouble-shoot 2” through 10” lines, including:

·       On-Screen Distance Counter.

·       Date & Time Stamp

·       Voice Over Unit

·       Built-in Titler

·       AC/DC power option

Systems include a self-leveling color camera that automatically keeps pictures right side up, letting professionals and customers clearly follow the action as the camera glides through the line.

Gen-Eye Accuracy Aids Problem Removal

McNeill’s professionals then faced two options: dig down 9 feet to retrieve baseball bat – or use the camera, somehow, to help remove it.

Keith Walker chose the second, less “disruptive” path: “Using some wire and rope, I was able to make a loop and – with our Gen-Eye guiding me – slide it over the baseball bat.”

The tedious procedure worked.  And Walker’s ingenuity spared the property owner considerable cost and inconvenience.

“Thanks to good Gen-Eye camera equipment, we were able to extract the bat from the sewer without digging up the front yard!”

Key To The Professional’s Equipment Mix

“We’ve relied on Gen-Eye systems since their introduction,” Walker says. “In fact, we just bought another – a Gen-Eye SDN.”

Weighing just 12 lbs., the versatile, rugged Gen-Eye SDN offers all the features of full-size video inspection systems in a compact, lightweight package.  Use the docking arm to mount it on a full size reel to trouble-shoot 3” to 10” lines – or on a mini-reel for 2” to 4” lines.

Part of the popular “SD” family, Gen-Eye SDN enhancements include a:

·       Larger, 10.4” LCD screen,

·       Built-in waterproof keyboard

·       Integral SD recorder

·       All in a new, heavy-duty Pelican case.

The SD Card Reader stores video or still images, a 1 GB card recording approximately 2 hours of video.  The generous 10.4” LCD color monitor provides crisp, clear pictures.  And the full-size, waterproof keyboard permits 9 pages of on-screen titling.

General’s new Gen-Eye SDW version adds Wi-Fi capability.

The Final Score!

Gen-Eye systems help buttress McNeill Plumbing’s excellent professional image.

And Keith Walker likes the results.  “We are sold on – and have always used – General equipment!”

Versatility Meets Business Needs

Another big part of McNeill Plumbing’s business is residential underground natural gas piping.

“We’re #1 in Tallahassee gas pipeline installation,” Walker remarks. “That’s why we also added a new Hot Spot®* Digital Pipe Locator from General.”

Superb for all plumbing and drain-cleaning needs, versatile Hot Spot® eliminates guess work when inspecting and tracing sewer & drain lines, septic tanks, active power lines and buried utilities.

No need to decipher numbers and bar graphs.  No juggling multiple tracking screens.  The simple, menu-based interface makes Hot Spot® simpler to use than other locators.

Common workplace abuse can’t compromise General’s tough tool, either.  Rated at IP65, Hot Spot® is dust-proof, and dirt and water-resistant.  It aced the 1-meter drop test.  And its screen passed the 18-inch steel ball drop test.

Hot Spot® also offers superior battery life – more than twice that of competitive locators.  The automatic shutdown feature saves power.  And the USB port lets users upgrade software – or grab screen captures.


GEN-EYE SAVES LANDLORD BIG BUCK$


It all started with a clogged sewer line at a Tulsa OK residential property.  The frantic renter immediately called a local plumber, who demanded $1,500 to dig-up and repair the problem.

But the landlord had other ideas – and, instead, contacted Chris Wade, owner of Precision Plumbing.

For 20 years, Precision has jealously guarded an outstanding reputation for professionalism, dependability and honesty throughout Tulsa’s metro area.

“We’re not fly-by-night, ‘school house’ plumbers,” Wade says. “We get 100% of our business by word-of-mouth.  So our six crews always make superior service and customer satisfaction our priorities.”

That’s why Wade places a premium on the equipment Precision uses.  “When you’re safeguarding a reputation for quality work, you choose tough, reliable tools for the job,” he adds. “And we only trust equipment from General Pipe Cleaners!”

Right Equipment Mix Tackles The Task

Using one of their Gen-Eye® video inspection systems, Wade’s crew instantly spotted the true trouble – tree roots.  Then using a 4” cutter on their Speedrooter® power drain cleaner with automatic feed  from General, Precision’s pros quickly cleared the line.

“We saved the customer around $1,300 – and didn’t dig-up a darn thing!” Chris Wade laughs.

Gen-Eye® systems offer plumbing and drain cleaning professionals everything necessary to trouble-shoot 2” through 10” lines.  The light-weight, popular “SD” family, for instance, includes a:

·       Larger, 10.4” LCD screen

·       Built-in waterproof keyboard

·       Integral SD recorder

·       Heavy-duty Pelican case General’s new Gen-Eye SDP® version also adds Wi-Fi capability, a 4 hour rechargeable battery and a sunlight readable screen.

The self-leveling color camera automatically keeps the picture right side up as the camera glides though the line making it easier for customers to follow the action. Versatile, rugged Gen-Eye® SD systems also sport standard features like a on-screen distance counter, date & time stamp, voice over unit, camera test port, and DC power option.

Superior Accuracy & Versatility

For matchless accuracy in tracking trouble, Precision Plumbing also counts on their new Hot Spot® Pipe Locator from General Pipe Cleaners.

The easy to use Hot Spot® offers durability and reliability.  General’s pipe locator lets plumbing and drain cleaning professionals precisely pinpoint problems – without unnecessarily digging up costly pavement or expensive landscaping to find breaks or blockages.

Superb for all commercial and residential needs, versatile Hot Spot® eliminates guess work when inspecting and tracing sewer and drain lines, septic tanks, active power lines and buried utilities.

“It saves us so much time on water lines, gas lines, power lines – you name it,” Chris Wade claims. “It’s always right dead on the nose – and still works with our older Gen-Eye® equipment!”

Common workplace abuse can’t compromise General’s tough tool, either.  Hot Spot® also offers superior battery life – more than twice that of competitive locators.  The automatic shutdown feature saves power.  And the USB port lets users upgrade software – or grab screen captures.

Drain Cleaning Power For All Tasks

Once they locate blockages, Precision’s pros count on reliable drain cleaning machines from General.

Great for long, tough jobs the latest Speedrooter 92® blends rugged reliability with optimal control and ease-of-use.  It’s great on tree roots.  The field-proven machine features a braced frame at key stress points, drum design for longer bearing wear, and Flexicore® cable – the industry standard for toughness.

Heavy duty Flexicore® cable blends superior strength and kinking resistance with just the right flexibility.  It carries the best warranty in the business – one-year protection against breakage.

Precision Plumbing’s equipment array also includes General standards like the Mini-Rooter® and Super-Vee® cable drain cleaners.

Easy to transport and maintain, Mini-Rooter® unclogs drains from rooftop to basement – including kitchen, bath and laundry lines.  It carries 75 ft. of 3/8” or 1/2” Flexicore® cable – yet weighs around 60 lbs.

The hand-held Super-Vee® easily unclogs sink, shower, toilet, and laundry drain lines up to 3" in diameter.  With a dependable motor, durable aluminum drum, and tough Flexicore® cable, it withstands the most demanding small line jobs – and keeps working year after year.

Consumer Service Boosts Bottom Line

Chris Wade learned his trade – and personal ethics – from his dad, also a plumber.

“I refuse to let unreliable equipment leave us in bad spots,” Wade concludes. “Your reputation stays with you – and you don’t want to mar that.”

That’s why he trusts General.  “It’s great equipment: I won’t buy anything else!”

 

PLUMBING PRO SOLVES BIG PROBLEM AND WINS A BIG CUSTOMER


Serious kitchen drain stoppages at Southwest Medical Center menaced operations and sanitation.  Worse, a parade of plumbers couldn’t cure the chronic quandary.

Enter Linn’s Plumbing LLC of Chandler, Oklahoma.

With a statewide reputation for outstanding service and professionalism, owner Larry Linn teamed trusted drain cleaners from General Pipe Cleaners to spot – and solve – the true trouble.

Using one of his Gen-Eye™ video pipe inspection systems, he first pinpointed the problem, a broken  cast-iron pipe.  “Six other competitors just snaked debris around, never fixing the underlying mess.”

Then Linn cleared the line with a Speedrooter 92®.

“Teaming the two tools confirmed our thoroughness and professionalism,” he smiles. “The construction supervisor was amazed at how quickly, and cleanly, we got that drain flowing!”

The Camera System For Quick Problem Spotting

Then Linn burned a DVD of the collapsed line with his built-in Gen-Eye™ DVD recorder.  And that convinced Southwest Medical to replace, not repair, the kitchen conduit.

Best, Linn’s experience and General equipment efficiency let him substantially under-bid all his competitors, by about half, in one case.

Gen-Eye™ systems offer plumbing and drain cleaning professionals everything necessary to trouble-shoot 2”-10” lines – including:

  • On-Screen Distance Counter
  • Date & Time Stamp
  • Voice Over Unit
  • Built-in Titler
  • AC/DC power option
  • Easy to use Digital Locator
Self-leveling color cameras automatically keep the picture upright, letting customers clearly follow the action.  Gel-Rod® push rod protects wiring from cuts and abrasion.  Recording options include DVDs,  SD cards, or USB connection.  And the new, easy-to-learn Hot-Spot™ pipe locator offers quick, accurate camera location in a rugged package – the industry’s highest rated for durability.

Drain Cleaning Power Completes Equipment Mix

Great for long, tough jobs the Speedrooter® blends rugged reliability with optimal control and ease-of-use.  “We have 6 for our 4 crews,” Linn says. “It’s great for one-man use!” The field-proven machine features a braced frame at key stress points, drum design for longer bearing wear, and Flexicore® cable – the industry standard for toughness. Heavy duty Flexicore® cable blends superior strength and kinking resistance with just the right flexibility.  It carries the best warranty in the business – one-year protection against breakage.

In clearing the hospital drain, Linn’s Speedrooter® retrieved a broken cable with cutter head from a competitor who irresponsibly left it there.  “That made blockages even worse,” Linn dryly notes.

Linn also likes General’s closed-drum design for medical and dental facilities.  “Cleanliness is critical to those customers, and to our reputation.”

Permanent General Solution

Linn’s arsenal includes several Mini-Rooter® and hand-held Power-Vee® drain cleaners, for small jobs and tight, awkward spots like sinks, showers and laundries.

They teamed their General equipment to bring Southwest Medical Center’s drain job to swift, successful conclusion.  They promised completion in 5 days.  And they did it in 3.

That was 3 years ago.  Linn’s hasn’t had to return to repair or maintain that line since.

“That’s how we got the maintenance contract worth several thousand dollars a month from Southwest Medical,” he concludes. “And a big chunk of the credit goes to our General equipment!”


GENERAL CAMERA AND DRAIN CLEANERS
HELP PLUMBING PROS TACKLE TOUGH JOBS

 

The sewer line of a one-year-old Kentucky house should have run clean and free.  But the homeowner kept suffering persistent back-ups.  And repeated snaking failed to work.

That’s when Jarboe’s Plumbing, Heating, Cooling, Electric & Remodeling sprang into action. The Louisville-area plumbing professionals marshaled an arsenal of General Pipe Cleaners equipment to diagnose and fix the problem – quickly.

Among the area’s largest, most respected providers of plumbing and kitchen & bath remodeling services, Jarboe’s routinely calls on General solutions for “big city service with small-town pride and professionalism”.

“Serving eight surrounding counties – including lots of rural customers – we have to come prepared for everything,” technician Dan Powers notes. “So our tools include a range of General video pipe inspection camera and drain cleaning equipment to do the customer’s job right – the first time!”

CAMERA SYSTEM SOLVES THE MYSTERY

Jarboe’s personnel promptly pinpointed the problem with a Gen-Eye® video inspection/location system from General.®

Gen-Eye systems offer plumbing and drain cleaning professionals everything necessary to trouble-shoot 2” through 10” lines, including On-Screen Distance Counter, Date & Time Stamp, Voice Over Unit, Built-in Titler, and AC/DC power operation.

Jarboe’s camera system quickly solved the mystery.  A toilet knock-out wedged in the new sewer line acted like a baffle, and repeatedly resisted all cleaning attempts.

“The thing just flapped back and forth during snaking – and clogs kept returning,” Powers recalls. “Once we spotted the real problem, we permanently cleaned the line with a Speedrooter 92®.”

With plenty of power for long, tough jobs, the Speedrooter 92 blends rugged reliability with optimal control and ease-of-use.

Powers contends that the right equipment mix saves money and headaches – ultimately boosting business.  “We believe in treating customer property like it’s ours,” he declares. “By precisely and promptly pinpointing their problems, we spare customers inconvenience – and unnecessary expense.”

HAVING THE RIGHT EQUIPMENT SAVES TIME, MONEY, & HEADACHES

The latest Gen-Eye includes a self-leveling color camera that automatically keeps pictures right side up, letting professionals and customers clearly follow the action as the camera glides through the line.  The latest Command Module also includes a 10.4” LCD monitor and SD recorder, and water-proof keyboard for titling in a padded carrying case.  Completing the system is the Gen-Eye Hot Spot pipe Locator, offering easy and accurate camera location and instant depth finding capability down to the inch.

“Lots of our suburban and rural customers experience recurring root troubles,” Powers observes. “We use the Gen-Eye to spot the problem – and a Speedrooter 92 to solve it.”

He likes the raw power and reach of the Speedrooter 92.  “We have six of them – one for each crew!” Powers notes.

The durable design features a braced frame at key stress points, a drum supported front and rear for longer bearing wear, and Flexicore® cable – the industry standard for toughness.

Heavy duty wire tightly coiled around 49-strand aircraft-type wire rope, General’s heavy duty Flexicore® cable blends superior kinking resistance and unequalled strength with the right amount of flexibility.  It’s so tough that it carries the best warranty in the business – one-year protection against breakage.

POWER & FLEXIBILITY MEET PROFESIONAL NEEDS

Design enhancements make Speedrooter 92 exceptionally user-friendly.  It’s made for tight doorways.  And one person can easily load it onto a truck.  The machine’s redesigned frame slides smoothly from the loading wheel to the handle to the stair climbers and finally to the wheels.  The new adjustable height, swept-back handle also provides maximum maneuvering leverage.

“It’s great for one-man operation,” Powers remarks. “We really appreciate the great balance and forward-reverse, variable speed control.”

He also values the Speedrooter 91’s operating flexibility.  “We like switching cable rotation to achieve just the right angle to extract the clog.”

With raw driving and pulling power for long, tough jobs, General’s power cable feed drives 3/4”, 5/8”, and 9/16” cables.  Drum changes are easy, too.  Switch from 3/4” or 5/8” cables to a small drum with 100 feet of 9/16” cable to clear smaller lines.  The large drum sports a see-through inner cage to quickly determine how much cable remains.  And no screwdriver is required for cable adjustments.

EQUIPMENT MIX PROVES CRITICAL TO BUSINESS

Powers pulls no punches when extolling the importance of Jarboe’s equipment mix.  “We stand behind our work, and we expect the same from the tools we use.”

That’s why the company’s arsenal also includes General Mini-Rooter® and Super-Vee® machines for smaller jobs.*

“You can find a full line of General equipment in use by our fleet,” he says. “It’s what helps us provide the high level of service our customers count on!”


SNAKES IN THE RESTROOM!
Compact, Reliable Gen-Eye POD® Helps California Plumbing Pro Boost Business

 

“Gen-Eye camera systems easily and accurately spot trouble in sewer lines – diapers, cell phones, toys – you name it,” James Capelli says. “But a boa constrictor tops them all!”

The snake somehow migrated to the women’s restroom of a commercial office building.  “It kept poking its head up through toilets – and scaring all the ladies!”

That’s when Capelli, then employed by a local plumber, rode to rescue with Gen-Eye™ video inspection equipment.

He summarily spotted the reluctant reptile.  And animal control extracted the scary serpent.

Crisis swiftly solved – thanks to General Pipe Cleaners’ camera system.

Track Record Of Trust & Performance

Fast-forward several years.  Now Capelli owns Capelli Plumbing in San Leandro, CA.

“We handle lots of residential and light commercial work in the San Francisco area,” he says. “And I wanted a tough, compact video package to inspect the 1-1/2” to 4” lines of our apartment-maintenance customers.”

That’s why James Capelli chose the compact Gen-Eye POD® from General Pipe Cleaners.  “It’s a tiny little thing,” he chuckles. “You just grab it – and go!”

But while Capelli built his business around General equipment, he “carefully researched other camera systems” before making the purchase.  “I really did my homework before investing.”

The economical, ergonomic Gen-Eye POD integral video inspection system combines mini color camera, reel and monitor into an easy-to-transport, all-in-one package.

The Gen-Eye MINI-POD™ carries 125 ft. or 175 ft. of Gel-Rod® and the color mini-camera is small enough to trouble shoot 2” to 4” conduits.  “I know General says 2” to 4”, but I’ve used it in a wider range of lines!” he adds.

The full size Gen-Eye POD™ reel carries 200 ft. of Gel-Rod® for 3” to 10” lines.  Tough Gel-Rod® protects against moisture damage.  If cut or abraded, the gel in the rod automatically seals the break – preventing the wires from shorting-out and protecting your investment.  Its Kevlar® braid, fiberglass core and durable sheath offer maximum pushing and pulling power.

Rugged Reliability

“It’s really rugged and reliable,” Capelli claims. “I use it at least two or three times a week.”

The Gen-Eye POD® features a bright 7” LCD monitor on a 355 degree swivel gooseneck for easy viewing in all directions – all in a padded case with sunscreen.

Capelli really likes that combination of features.  “In tight spots, I can easily adjust the monitor for others to see what I’m doing,” the California-based plumbing pro adds. “Customers don’t risk injury by getting too close to the action.  And the sunshade makes viewing easier on outdoor jobs.”

A “video out” connection permits recording to an external device.  And the 512 Hz transmitter for precise camera locating is standard.  General’s compact package can be also operated vertically or horizontally – and includes a:

  • Rugged frame & reel
  • drag brake & reel lock
  • LED dimmer control
  • 3” trap skid

Equipment Depth Enhances Professional Reputation

James Capelli really loves his Gen-Eye POD®  “But without a doubt,” he adds, “General Pipe Cleaners produces the best cable drain cleaning equipment around.”

That’s why his arsenal includes some of the most effective tools available, including the popular:

  • SPEEDROOTER® with plenty of raw power for long, tough jobs, rugged reliability, optimal control and ease-of-use – even in one-man situations.
  • MINI-ROOTER XP® that unclogs drains from rooftop to basement – including kitchen, bath and laundry lines.
  • SUPER-VEE® hand-held drain cleaner that easily unclogs sink, shower, toilet and laundry drain lines up to 3” in diameter
  • DRAIN-ROOTER PH™ compact, light-weight, floor-mounted machine for clearing clogs in tight spots.

Capelli also has second Speedrooter® – a 20-year-old machine.  “I got it second-hand from a friend when I started out business,” he declares. “And it still works!”

All General Pipe Cleaners cable machines include Flexicore® cable made of heavy-duty wire coiled tightly around 49-strand aircraft-type wire rope.  General’s unique design features unequalled strength and the right amount of flexibility.  And it’s so tough it carries a one-year warranty against defect or breakage.

Capelli considers his General machines “smoother, cleaner, quieter and more reliable” than competitive counterparts.

Bottom line?  “General drain cleaning and pipe inspection tools have always been reliable – and exceeded expectations,” James Capelli concludes. “They’re the best out there!”


PLUMBING PRO SOLVES

BIG PROBLEM AND WINS A BIG CUSTOMER

 


Serious kitchen drain stoppages at Southwest Medical Center menaced operations and sanitation.  Worse, a parade of plumbers couldn’t cure the chronic quandary.


Enter Linn’s Plumbing LLC of Chandler, Oklahoma.


With a statewide reputation for outstanding service and professionalism, owner Larry Linn teamed trusted drain cleaners from General Pipe Cleaners to spot – and solve – the true trouble.


Using one of his Gen-Eye™ video pipe inspection systems, he first pinpointed the problem, a broken  cast-iron pipe.  “Six other competitors just snaked debris around, never fixing the underlying mess.”


Then Linn cleared the line with a Speedrooter 92®.


“Teaming the two tools confirmed our thoroughness and professionalism,” he smiles. “The construction supervisor was amazed at how quickly, and cleanly, we got that drain flowing!”


The Camera System For Quick Problem Spotting


Then Linn burned a DVD of the collapsed line with his built-in Gen-Eye™ DVD recorder.  And that convinced Southwest Medical to replace, not repair, the kitchen conduit.


Best, Linn’s experience and General equipment efficiency let him substantially under-bid all his competitors, by about half, in one case.


Gen-Eye™ systems offer plumbing and drain cleaning professionals everything necessary to trouble-shoot 2”-10” lines – including:


  • On-Screen Distance Counter
  • Date & Time Stamp
  • Voice Over Unit
  • Built-in Titler
  • AC/DC power option
  • Easy to use Digital Locator

Self-leveling color cameras automatically keep the picture upright, letting customers clearly follow the action.  Gel-Rod® push rod protects wiring from cuts and abrasion.  Recording options include DVDs,  SD cards, or USB connection.  And the new, easy-to-learn Hot-Spot™ pipe locator offers quick, accurate camera location in a rugged package – the industry’s highest rated for durability.


Drain Cleaning Power Completes Equipment Mix


Great for long, tough jobs the Speedrooter® blends rugged reliability with optimal control and ease-of-use.  “We have 6 for our 4 crews,” Linn says. “It’s great for one-man use!”


The field-proven machine features a braced frame at key stress points, drum design for longer bearing wear, and Flexicore® cable – the industry standard for toughness.


Heavy duty Flexicore® cable blends superior strength and kinking resistance with just the right flexibility.  It carries the best warranty in the business – one-year protection against breakage.


In clearing the hospital drain, Linn’s Speedrooter® retrieved a broken cable with cutter head from a competitor who irresponsibly left it there.  That made blockages even worse,” Linn dryly notes.


Linn also likes General’s closed-drum design for medical and dental facilities.  “Cleanliness is critical to those customers, and to our reputation.”


Permanent General Solution


Linn’s arsenal includes several Mini-Rooter® and hand-held Power-Vee® drain cleaners, for small jobs and tight, awkward spots like sinks, showers and laundries.


They teamed their General equipment to bring Southwest Medical Center’s drain job to swift, successful conclusion.  They promised completion in 5 days.  And they did it in 3.


That was 3 years ago.  Linn’s hasn’t had to return to repair or maintain that line since.


“That’s how we got the maintenance contract worth several thousand dollars a month from Southwest Medical,” he concludes. “And a big chunk of the credit goes to our General equipment!”


 

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