General's drain cleaning machines, Jet-Set water jets, Gen-Eye Micro-Scope, Gen-Ear LE water leak locators, and Cold-Shot Pipe Freezing Kits carry a one year limited warranty against defect or breakage except as noted below.
The Hot-Shot pipe thawing machines and all other Gen-Eye Pipe Inspection/Location Systems carry a two year limited warranty (except the LCD Monitor, DVDR, and SD Card Reader which are warranted for one year) against defect or breakage except as noted below. Should any part break or fail to work properly within the warranty period following purchase, it will be repaired or replaced at our discretion at no charge.
If a Flexicore® cable or Flexicore® Closet Auger should break during this period, it too will be repaired or replaced at our expense, the choice to be made by us. No adjustment can be made on kinked cables, since a kink is evidence of abuse and results from the use of too much pressure or use in too large a line. Also, no adjustment can be made where there is considerable wear at the point of the break, or if a hand cable is used in a power machine.
Some parts, such as cutters, leaders, push rods, jet hoses, and nozzles, are subject to severe wear and are repaired or replaced within one year only if a flaw in the material causes breakage.
"G", "L", and "R" type sectional cables are covered by a 90 day warranty, in accordance with the terms outlined above.
Damage due to negligence, rust, exposure to corrosive chemicals, improper usage, failure to follow instructions, accidents, or alteration from original design is not covered by this warranty.
In order to handle any adjustment with a minimum of delay, please follow this procedure:
This warranty is made in place of other warranties, expressed, statutory or implied, including those of merchantability and of fitness for purpose. General shall not be responsible for any incidental or consequential damages.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion of limitation of incidental or consequential damages, so these limitations may not apply to you.
Drain Cleaners | Jet-Set | Gen-Eye | Kinetic Water Ram | Hardware | Rental | Specialties
Home | Contact Us | Warranty | Instructions | Parts Lists | Video Gallery | Cables & Cutters | SDS | FAQ | Literature
What's New | Success Stories | Ask the Drain Brains | Blog | Join Our E-mail List